IT Specialist — End-User Support & Microsoft 365

Young's Holdings; Solana Beach (CA); On-site; USD 58,000 - 63,000; Full time

Job summary

Young's Holdings seeks an IT Specialist to serve as the central contact for end-user IT needs, handling tickets, endpoint management, MSP escalations, and maintaining a secure Microsoft 365 environment.

The role reports to the Director of IT, based in Solana Beach with occasional work at the San Diego location. The small IT team values ownership, clarity, and proactive problem solving.

Qualifications

• 3 to 5 years of desktop support experience in a Microsoft environment.
• Hands-on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, Intune).
• Active Directory and Entra ID administration.
• Experience troubleshooting Dell and Mac hardware.
• Working knowledge of TCP/IP networking fundamentals.
• Experience with a helpdesk ticketing platform (Freshworks or similar).
• Preferred: Exposure to PowerBI, PowerApps, and Dynamics 365 BC.

Responsibilities

• Triage and resolve hardware and software related helpdesk tickets within SLA targets, in person or remotely.
• Provide support for Microsoft 365 suite (Exchange Online, Teams, SharePoint, OneDrive, Office).
• Manage user accounts and access in Active Directory, Entra ID, and Azure.
• Monitor endpoints patching, remote support, and health checks.
• Image and deploy laptops and hardware for new employees.
• Maintain hardware inventory and ship/receive equipment.
• Administer Windows 11 in a hybrid cloud/on-prem forest.

Skills

Microsoft 365

Active Directory / Entra ID

Dell & Mac hardware troubleshooting

TCP/IP networking

Freshworks ticketing

Helpdesk support

Education

Associate's or Bachelor's degree in IT/CS

Tools

PowerShell scripting

PowerBI

PowerApps

Microsoft Dynamics 365 Business Central (BC)

Job description

Young's Holdings seeks an IT Specialist to serve as the central contact for end-user IT needs, handling tickets, endpoint management, MSP escalations, and maintaining a secure Microsoft 365 environment.

The role reports to the Director of IT, based in Solana Beach with occasional work at the San Diego location. The small IT team values ownership, clarity, and proactive problem solving.