IT Specialist

YOUNG; Solana Beach (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Young’s Holdings is seeking an IT Specialist to be the central point of contact for our users in Solana Beach and San Diego. This hands-on role covers helpdesk tickets, endpoint management, and maintaining a secure Microsoft 365 environment.

You’ll report to the Director of IT in a small team of two, own end-to-end user support, systems administration, vendor coordination, and help drive IT security and compliance across the organization.

Qualifications

• 3 to 5 years of desktop support experience in a Microsoft environment.
• Hands-on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, Intune).
• Active Directory and Entra ID administration.
• Experience troubleshooting Dell and Mac hardware.
• Working knowledge of TCP/IP networking fundamentals.
• Experience with a helpdesk ticketing platform (Freshworks or similar).

Responsibilities

• Triage and resolve hardware and software related helpdesk tickets within SLA targets either in person or remotely; follow up with users to confirm resolution.
• Support the full Microsoft 365 suite: Exchange Online, Teams, SharePoint, OneDrive, Office, and other apps
• Manage user accounts and access in Active Directory, Entra ID, and Azure, including onboarding and offboarding
• Manage and monitor endpoints patching, alerting, remote support, and health checks
• Image, configure, and deploy laptops and other hardware for new employees
• Maintain hardware inventory and coordinate equipment shipping and returns
• Administer and troubleshoot Windows 11 systems in a hybrid cloud/on-premise forest

Job description

Our roots are set in 1888, when John G. Young, the oldest of the Young brothers opened his first retail store in downtown Los Angeles. Today Young’s Holdings is in its fifth generation of family ownership and is the sixth oldest continuously owned and operated family businesses in the United States. Young’s Holdings operates primarily in three segments:

• Wilson Daniels -- a fine wine importer, sales, and marketing company, as well as a fine wine distributor in New York, New Jersey, Connecticut, Oregon, and Washington.
• Infinium Spirits -- a top 20 Spirits company specializing in the import, sales, and marketing of award-winning spirits brands in North America and International markets.
• Young’s Holdings Real Estate and Alternative Investments - we’re a long-term investor, developer, and manager of a diversified real estate portfolio and alternative investments.

Our continued success throughout our rich history is largely based upon our ability to innovate and respond to the changing demands of our business.

COME WORK WITH US

For 138 years, our company has been built on a foundation of integrity, quality, family, and entrepreneurial spirit. What began as a vision generations ago has grown into a dynamic and diversified organization representing an innovative portfolio of companies across wine, spirits, and real estate.

We combine the strength and stability of a long‑standing organization with the energy and opportunity of an entrepreneurial environment. Our team members are empowered to think creatively, act decisively, and contribute meaningfully. We value people who take ownership, uphold high standards, and collaborate with a family‑minded approach rooted in respect and accountability.

Here, your work matters. Your ideas are welcomed. And your growth is supported.

We believe that diverse perspectives strengthen our business and enrich our culture. We are committed to creating an inclusive environment where individuals of all backgrounds feel valued and respected. We are proud to be an equal opportunity employer and welcome candidates from all backgrounds to apply.

ABOUT THE ROLE

We're looking for an IT Specialist who can hit the ground running as a central point of contact for everything our users need to stay productive. This is a hands-on role: you'll be fielding helpdesk tickets, managing endpoints, coordinating with our managed service provider (MSP) on escalations, and helping us maintain a secure, well‑run Microsoft 365 environment.

You'll report directly to the Director of IT and be based out of our Solana Beach office, and may frequently work from our downtown San Diego location. Our IT team is small and impactful, just two people who own the full stack of end user support, systems administration, and vendor coordination, and we're growing it. If you like variety, ownership, and the satisfaction of solving real problems for real people, this is the job.

THE DAY-TO-DAY

End User Support

• Triage and resolve hardware and software related helpdesk tickets within SLA targets either in person or remotely; follow up with users to confirm resolution
• Support the full Microsoft 365 suite: Exchange Online, Teams, SharePoint, OneDrive, Office, and other apps
• Manage user accounts and access in Active Directory, Entra ID, and Azure, including onboarding and offboarding
• Manage and monitor endpoints patching, alerting, remote support, and health checks
• Image, configure, and deploy laptops and other hardware for new employees
• Maintain hardware inventory and coordinate equipment shipping and returns
• Administer and troubleshoot Windows 11 systems in a hybrid cloud/on‑premise forest

Security & Compliance

• Support Entra ID conditional access, MFA enrollment, and identity governance
• Escalate security incidents to the Director of IT and coordinate with the MSP as needed
• Assist with periodic access reviews and permission audits
• Help enforce the company's IT-related standards and policies
• Work alongside our MSP for escalations that require deeper infrastructure or network expertise
• Communicate clearly with vendors and service providers on open issues and projects
• Document configurations, procedures, and known issues so nothing lives only in someone's head
• All other duties as assigned

This is not intended to be a comprehensive list of duties and responsibilities; the role may evolve without notice.

WHAT YOU'LL BRING

Required

• 3 to 5 years of desktop support experience in a Microsoft environment
• Hands-on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, Intune)
• Active Directory and Entra ID administration
• Experience troubleshooting Dell and Mac hardware
• Working knowledge of TCP/IP networking fundamentals
• Experience with a helpdesk ticketing platform (Freshworks or similar)

Preferred

• Exposure to Microsoft Dynamics 365 Business Central (user administration or basic troubleshooting)
• Exposure to PowerBI and PowerApps
• PowerShell scripting for routine administration tasks
• Associate's or Bachelor's degree in IT, Computer Science, or a related field
• CompTIA A+, Network+, or Microsoft certifications

Skills and Traits

• Detail-oriented with a clean, consistent approach to ticketing and documentation
• Strong communicator who can explain a technical issue to a non-technical person without talking down to them
• Self-starter who can manage multiple open issues without losing track