IT Specialist

U.S. Department of Veterans Affairs; Palo Alto (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Palo Alto seeks an IT Specialist in the Pacific End User Operations within the Office of Information and Technology. The role combines phone support, desk-side assistance, and bench-top diagnosis to resolve software and hardware problems following established policies.

You will contribute to customer service excellence by diagnosing issues, guiding users, and ensuring timely restoration of IT services in a federal environment.

Job description

The position is located in the Pacific - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.

Duties

Major Duties:

Requirements