IT Specialist

US Deputy Assistant Secretary for Information and Technology; Birmingham (AL); On-site; USD 90,000 - 120,000; Full time

Job summary

US Deputy Assistant Secretary for Information and Technology is seeking an IT Specialist to perform phone and desk-side support, diagnose and repair hardware and software issues, and ensure customer satisfaction in the Southeast End User Operations. The position requires the ability to diagnose and resolve incidents and provide guidance to customers and junior staff.

The role emphasizes attention to detail, customer service, effective communication, and strong problem-solving skills to maintain

Qualifications

• Attention to detail is required and thoroughness is essential.
• Customer service experience working with diverse clients and stakeholders to assess needs and resolve issues.
• Strong oral communication skills to convey information to varied audiences.
• Demonstrated problem-solving abilities with sound judgment.

Responsibilities

• Diagnose and resolve complex hardware, software, network, application, and customer-reported incidents.
• Install, configure, maintain, and troubleshoot IT equipment and software applications.
• Provide technical guidance and training to customers and lower-graded IT Specialists.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

This position is located in the Southeast - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/29/2026.

Basic Requirements

Experience:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization.

Specialized experience for this position is defined as: diagnosing and resolving complex hardware, software, network, application, and customer-reported incidents; installing, configuring, maintaining, and troubleshooting IT equipment and software applications; AND providing technical guidance and training to customers and lower-graded IT Specialists.