IT Specialist

U.S. Department of Veterans Affairs; Denver (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Denver seeks an IT Specialist in Continental - End User Operations, Office of Information and Technology.

The role combines phone support, desk-side technical support, and bench-top diagnosis and repair to resolve customer software and hardware problems. You will implement established policies and procedures to maintain operational IT services and contribute to user satisfaction by delivering timely technical assistance.

Responsibilities

• Phone support
• Desk-side technical support
• Bench-top diagnosis and repair
• Resolving customer software and hardware problems in accordance with established policies and procedures

Job description

The position is located in the Continental - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.

Duties

Major Duties:

Requirements