IT Specialist

US Deputy Assistant Secretary for Information and Technology; Des Moines (IA); On-site; USD 70,000 - 95,000; Full time

Job summary

US Deputy Assistant Secretary for Information and Technology seeks an IT Specialist to provide frontline desktop and software/hardware support in the Midwest End User Operations. You will diagnose issues, follow policy, and resolve customer problems to sustain operations.

Responsibilities include phone, desk-side, and bench-top support, resolving incidents and guiding users through solutions while adhering to established procedures and security requirements.

Qualifications

• Attention to Detail is thorough and detail-oriented.
• Customer Service: works with clients to assess needs and provide assistance.
• Oral Communication: communicates clearly to audiences; listens and responds appropriately.
• Problem Solving: identifies problems and uses sound judgment to evaluate solutions.

Responsibilities

• Resolve customer software and hardware problems following established policies and procedures.
• Provide phone, desk-side, and bench-top IT support as part of End User Operations.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

This position is located in the Midwest - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/29/2026.

You may qualify based on your experience as described below:

Basic Requirements

Experience:

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization.

Specialized experience for this position is defined as: diagnosing and resolving complex hardware, software, network, application, and customer-reported incidents; installing, configuring, maintaining, and troubleshooting IT equipment and software applications; AND providing technical guidance and training to customers and lower-graded IT Specialists.