IT Specialist

U.S. Department of Veterans Affairs; Iron Mountain (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking an IT Specialist in the Midwest End User Operations, Office of Information and Technology.

The role involves providing frontline support to VA users across the region with emphasis on resolving software and hardware issues in accordance with VA policies. The position includes phone support, desk-side assistance, and bench-top diagnosis and repair, requiring adherence to established procedures and close collaboration with IT teams to maintain service

Responsibilities

• Resolve customer related software and hardware problems in accordance with established policies and procedures.
• Provide phone support, desk-side technical support, and bench-top diagnosis and repair as part of a combined duties role.

Job description

This position is located in the Midwest - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.

Duties

Major Duties:

Requirements