IT Specialist

US Deputy Assistant Secretary for Information and Technology; Newington (CT); On-site; USD 85,000 - 125,000; Full time

Job summary

US Deputy Assistant Secretary for Information and Technology is seeking an IT Specialist in the North Atlantic District - End User Operations to provide frontline user support across hardware and software. The role combines phone support, desk-side assistance, and bench-top diagnostics to resolve IT incidents following established procedures.

Qualified applicants will have IT-related experience with key competencies including attention to detail, customer service, oral communication, and problem

Qualifications

• IT-related experience demonstrating each of the five competencies listed in the basic requirements.
• Attention to Detail, Customer Service, Oral Communication and Problem Solving must be evidenced in IT work.
• Experience may be paid or unpaid and/or through IT training or certification.

Responsibilities

• Provide phone support, desk-side IT support, and bench-top diagnosis and repair to users.
• Resolve customer software and hardware problems in accordance with established policies and procedures.
• Document incidents and follow agency guidance for incident handling.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

This position is located in the North Atlantic District - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/29/2026.

Basic Requirements

You may qualify based on your experience as described below:

• Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.
• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience:

You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization.

Specialized experience for this position is defined as: diagnosing and resolving complex hardware, software, network, application, and customer-reported incidents; installing, configuring, maintaining, and troubleshooting IT equipment and software applications; AND providing technical guidance and training to customers and lower-graded IT Specialists.