IT Specialist

U.S. Department of Veterans Affairs; Bedford (MA); On-site; USD 60,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an IT Specialist in the North Atlantic District - End User Operations, Office of Information and Technology. The role combines phone support, desk-side IT assistance, and bench-top diagnostics to keep end-user systems running.

You will resolve software and hardware issues in line with VA policies and procedures, providing timely solutions and clear documentation for users and ticketing systems.

Qualifications

• Experience providing telephone and on-site IT support.
• Ability to diagnose software and hardware issues per policy.

Responsibilities

• Resolve customer software and hardware problems.
• Follow established policies and procedures.

Skills

Phone support

Desk-side support

Hardware diagnosis

Job description

This position is located in the North Atlantic District - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.

Duties

Major Duties:

Requirements