IT Specialist

U.S. Department of Veterans Affairs; Ann Arbor (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

The U.S. Department of Veterans Affairs, Midwest - End User Operations, Office of Information and Technology, seeks an IT Specialist to handle frontline end-user support. This role focuses on maintaining reliable hardware and software for VA staff and veterans in a fast-paced environment.

Responsibilities include phone support, desk-side technical assistance, and bench-top diagnosis and repair, following established policies to resolve customer issues promptly and accurately.

Responsibilities

• Resolve customer software and hardware problems following established policies and procedures.
• Provide phone support, desk-side technical support, and bench-top diagnosis and repair to end users.

Job description

This position is located in the Midwest - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.

Duties

Major Duties:

Requirements