IT Specialist

U.S. Department of Veterans Affairs; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

U.S. Department of Veterans Affairs in the North Atlantic District - End User Operations, Office of Information and Technology seeks an IT Specialist responsible for a mix of phone support, desk-side technical support and bench-top diagnosis and repair.

The role focuses on resolving customer software and hardware problems following established policies and procedures. The position emphasizes handling end-user technology incidents and providing timely solutions to veterans and staff, contributing

Responsibilities

• Phone support for end users and staff.
• Desk-side technical support.
• Bench-top diagnosis and repair of hardware and software issues.

Job description

This position is located in the North Atlantic District - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.

Duties

Major Duties:

Requirements