IT Specialist

U.S. Department of Veterans Affairs; Saint Cloud (MN); In loco; USD 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

The U.S. Department of Veterans Affairs in the Midwest - End User Operations, Office of Information and Technology (OI&T) seeks an IT Specialist responsible for phone support, desk-side technical support, and bench-top diagnosis and repair.

The role focuses on resolving customer software and hardware problems in line with established policies and procedures, ensuring timely and effective service to VA staff across the Midwest.

Competenze

• Experience resolving software and hardware problems in line with established policies.

Mansioni

• Resolve customer software and hardware problems in accordance with established policies and procedures.

Conoscenze

Phone support

Desk-side support

Bench-top diagnosis

Descrizione del lavoro

This position is located in the Midwest - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.