IT Specialist

US Deputy Assistant Secretary for Information and Technology; Fayetteville (AR); On-site; USD 70,000 - 100,000; Full time

Job summary

The US Deputy Assistant Secretary for Information and Technology in Fayetteville seeks an IT Specialist in Continental - End User Operations to deliver phone and desk-side support and diagnose bench-top IT issues.

Responsibilities include resolving hardware and software problems per policy and assisting users while following agency procedures and security requirements. The role requires IT-related experience and strong problem-solving abilities.

Qualifications

• IT-related experience demonstrating the five core competencies: attention to detail, customer service, oral communication, problem solving, and adaptability.

Responsibilities

• Diagnose and resolve complex hardware, software, network, and user-reported incidents.
• Install, configure, maintain IT equipment and software applications; provide guidance and training to customers and lower-graded IT Specialists.

Skills

Attention to Detail

Customer Service

Oral Communication

Problem Solving

Job description

The position is located in the Continental - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures. To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/29/2026.

You may qualify based on your experience as described below:

Basic Requirements

Experience:Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the five competencies listed below. The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization.

Specialized experience for this position is defined as: diagnosing and resolving complex hardware, software, network, application, and customer-reported incidents; installing, configuring, maintaining, and troubleshooting IT equipment and software applications; AND providing technical guidance and training to customers and lower-graded IT Specialists.