IT Specialist

U.S. Department of Veterans Affairs; Buffalo (NY); On-site; USD 70,000 - 110,000; Full time

Job summary

U.S. Department of Veterans Affairs in Buffalo, NY seeks an IT Specialist to provide a mix of phone support, desk-side technical assistance, and bench-top diagnosis and repair. You will resolve customer software and hardware problems following established policies and procedures.

The role emphasizes hands-on problem solving in a fast-paced environment, delivering efficient end-user support and maintaining service quality for IT systems in the North Atlantic District - End User Operations.

Job description

This position is located in the North Atlantic District - End User Operations, Office of Information and Technology (OI&T). IT Specialist in this position performs a combination of duties; phone support, desk-side technical support, and bench-top diagnosis and repair. The primary duties and responsibilities include resolving customer related software and hardware problems in accordance with established policies and procedures.

Duties

Major Duties:

Requirements