IT Solutions Center Specialist — User Tech Support & SLA-Driven

Synthomer plc; South Carolina; Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Discretionary bonus scheme

LTIP

Company car

Car allowance

Healthcare

Parental leave

Flexible working

Learning & development

Wellbeing support

Pension

Inclusion culture

Job summary

Synthomer plc is seeking an IT Specialist for our US site in Roebuck, Kentucky. The role focuses on providing first-line support for PC hardware, software, networking, and mobile devices, partnering with end-users and IT teams to resolve incidents within SLAs.

Reporting to the IT Customer and Process Excellence Manager, you will join a collaborative, customer‑focused team that emphasizes service quality and accountability across global benefit programs and regional policies.

Job description

Synthomer plc is seeking an IT Specialist for our US site in Roebuck, Kentucky. The role focuses on providing first-line support for PC hardware, software, networking, and mobile devices, partnering with end-users and IT teams to resolve incidents within SLAs.

Reporting to the IT Customer and Process Excellence Manager, you will join a collaborative, customer‑focused team that emphasizes service quality and accountability across global benefit programs and regional policies.