IT Solutions Account Manager: Growth & Client Success

Corporate Technologies LLC; Minneapolis (MN); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) matching

Cell phone reimbursement

Disability insurance

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Paid training

Vision insurance

Job summary

Corporate Technologies is seeking an Account Manager to deliver exceptional customer service and manage key client relationships across our IT solutions portfolio. You will translate customer needs into tailored IT offerings and collaborate with engineers to ensure value delivery.

Ideal candidates have strong communication, presentation and negotiation skills, with IT knowledge, and the ability to work with executives and teams. Valid driver's license and a customer-centric mindset are required.

Qualifications

• Preferred experience in customer service, an education in Information Technology or an understanding in IT is a plus.
• Sales experience helpful but not required.
• Ability to organize and manage multiple priorities.
• Problem analysis and problem resolution at both a strategic and functional level.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.
• Must work effectively with senior-level executives and staff; must also be able to work independently.
• Strong interpersonal skills, good judgment and ability to communicate with diverse individuals.
• Excellent computer skills including MS Office applications (Word, Excel, Outlook, PowerPoint).
• Must have strong customer support orientation for external customers and maintain confidentiality.
• Must have a valid driver’s license and clean driving record.

Responsibilities

• Develop trusted advisor relationships with assigned customer base.
• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of our IT solutions according to customer needs and objectives.
• Develop new business with existing clients and/or identify areas of improvement; quarterly onsite meetings with assigned customers.
• Clearly communicate the progress of monthly/quarterly initiatives with management and clients.
• Prepare and review reports on account status with your customers.
• Collaborate with engineers and operations to identify and grow opportunities within your base clients.
• Assist with challenging client requests or issue escalations as needed.
• Prepare and present proposals for products and service offerings.
• Document customer interactions or transactions, recording details of inquiries, complaints or comments including actions taken.

Skills

Customer service

Communication skills

Negotiation

Presentation skills

Time management

Problem solving

Education

IT education/understanding

Tools

MS Office

Job description

Corporate Technologies is seeking an Account Manager to deliver exceptional customer service and manage key client relationships across our IT solutions portfolio. You will translate customer needs into tailored IT offerings and collaborate with engineers to ensure value delivery.

Ideal candidates have strong communication, presentation and negotiation skills, with IT knowledge, and the ability to work with executives and teams. Valid driver's license and a customer-centric mindset are required.