On-Site Client Success Manager – IT Solutions

Corporate Technologies LLC; Minneapolis (MN); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Cell phone reimbursement

Dental insurance

Disability insurance

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Mileage reimbursement

Paid time off

Paid training

Vision insurance

Job summary

Corporate Technologies LLC in Minneapolis, MN is seeking a Client Success Manager to build trusted advisor relationships and ensure successful delivery of IT solutions. This in-person role emphasizes customer service, collaboration with engineers, and proactive account management.

The ideal candidate excels in communication, negotiation, and presenting proposals. A background in IT or customer-focused roles is preferred, with the ability to manage multiple priorities and maintain confidentiality

Qualifications

• Experience in customer service is preferred.
• Ability to handle multiple priorities.
• Strong problem analysis and resolution skills.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.
• Ability to work with senior-level executives and independently.
• Proficiency with MS Office applications (Word, Excel, Outlook, PowerPoint).
• Ability to handle confidential information and billing disputes.

Responsibilities

• Develop trusted advisor relationships with assigned customer base.
• Build and maintain strong, long-lasting client relationships.
• Ensure timely and successful delivery of IT solutions per customer needs.
• Identify opportunities for growth within existing accounts.
• Conduct quarterly onsite meetings with customers and provide recommendations.
• Communicate progress of initiatives to management and clients.
• Prepare and review account status reports with customers.
• Collaborate with engineers and operations to grow opportunities.
• Assist with challenging client requests or escalations.
• Prepare and present proposals for products and services.
• Document customer interactions and actions taken.
• Support Account Managers in resolving billing disputes.
• Assist with contract questions and dispute resolution.
• Provide general support to the Account Management team.

Skills

Client relations

Communication

Negotiation

Presentation

Leadership

Independent work

Microsoft Office

Education

IT education (preferred)

Job description

Corporate Technologies LLC in Minneapolis, MN is seeking a Client Success Manager to build trusted advisor relationships and ensure successful delivery of IT solutions. This in-person role emphasizes customer service, collaboration with engineers, and proactive account management.

The ideal candidate excels in communication, negotiation, and presenting proposals. A background in IT or customer-focused roles is preferred, with the ability to manage multiple priorities and maintain confidentiality