IT Software Support Technician - Help Desk & Field Support

Steel Dynamics, Inc.; Fort Wayne (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Steel Dynamics is seeking an IT Help Desk position to provide software support for SDI & OmniSource end users. You will handle help desk calls, troubleshoot issues, log and monitor work orders, and communicate status to users.

The role requires strong problem-solving, teamwork, and customer service skills, along with knowledge of Windows OS and Microsoft Office. Occasional travel to remote locations is expected.

Qualifications

• Excellent problem-solving skills and ability to work in a team environment.
• Understanding of business processes, transaction flows, and compliance requirements.
• Positive attitude and highly motivated.
• A team player with excellent communication skills.
• Timely communication and compliance with policies and procedures.
• Customer service oriented.

Responsibilities

• Answer service desk phone calls.
• Log calls requesting technical assistance into the service desk software.
• Troubleshoot software issues and document resolutions.
• Assign work orders, follow up on status, and communicate status to users.
• Handle requests & verify information with managers, tracking progress.
• Support Retail equipment- ATM, printers, cameras, scale interface.
• Travel to remote locations and assist other IT technicians.
• Represent the company professionally and provide excellent customer service.

Skills

Problem solving

Team player

Communication skills

Customer service

Business processes knowledge

Policies adherence

Education

Associate degree or equivalent tech experience

Tools

Windows OS

Microsoft Office

Job description

Steel Dynamics is seeking an IT Help Desk position to provide software support for SDI & OmniSource end users. You will handle help desk calls, troubleshoot issues, log and monitor work orders, and communicate status to users.

The role requires strong problem-solving, teamwork, and customer service skills, along with knowledge of Windows OS and Microsoft Office. Occasional travel to remote locations is expected.