Help Desk Technician - After-Hours & On-Site IT Support

Steel Dynamics, Inc.; Fort Wayne (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

Steel Dynamics, Inc. is seeking an IT Service Desk Technician to support SDI and OmniSource users. Responsibilities include answering help desk calls, troubleshooting software and hardware, logging and tracking work orders, and assisting with PC setup.

The role requires after-hours rotation, occasional travel to remote locations, and a strong emphasis on customer service, teamwork, and clear communication.

Qualifications

• Proven problem-solving skills and ability to work in a team environment.
• Positive attitude and highly motivated.
• Excellent communication and customer service skills.
• Experience with Windows OS and MS Office preferred.

Responsibilities

• Answer service desk phone lines and participate in weekly after-hours rotations.
• Log calls into help desk software and document resolutions.
• Troubleshoot software and hardware issues; document resolutions.
• Assign and track work orders; communicate status to users.
• Assist with installation and configuration of PCs, laptops, and peripherals.
• Handle New/Termination user requests and verify information with managers.
• Support Retail equipment – ATM, printers, cameras, scale interfaces; travel to remote locations as needed.

Skills

Problem-solving

Teamwork

Communication

Customer service

Education

Associate degree or equivalent

Tools

Windows OS

Microsoft Office

Active Directory

Exchange

Job description

Steel Dynamics, Inc. is seeking an IT Service Desk Technician to support SDI and OmniSource users. Responsibilities include answering help desk calls, troubleshooting software and hardware, logging and tracking work orders, and assisting with PC setup.

The role requires after-hours rotation, occasional travel to remote locations, and a strong emphasis on customer service, teamwork, and clear communication.