IT Help Desk Technician — Tier 1 Support & Imaging

Steel-Dynamic; Sinton (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Steel Dynamics, Inc. is seeking an entry-level Help Desk member for the IT Team at the SDI Southwest Division. You will install and maintain hardware and software, and support LAN-based networking and voice systems.

Responsibilities include creating, updating and managing images, handling Tier 1 incidents in the ticketing system, and providing 24/7 on-call support as needed. Excellent communication and proactive problem-solving are essential.

Qualifications

• Must be a computer course student, graduate, or have computer-related work experience.
• Knowledge of Windows 11 required, Servers 2022 and above preferred.
• CompTIA A+ or similar certification is expected.

Responsibilities

• Install and maintain computer hardware and software.
• Assist with LAN-based networking support.
• Assist with installation/maintenance of voice systems (cabling, phones, headsets, software).
• Assist with cabling for network, computers, phones or printers.
• Repair or upgrade computer systems as needed.
• Provide Tier 1 level support for hardware/software issues.
• Assist with Active Directory users, groups, and permissions.
• Create, update and manage computer images.
• Prepare documentation for end-user adoption of tools.
• Work in ticketing system to fulfill incidents/requests per SLA.
• Manage computer equipment inventory.
• Perform other duties as assigned by IT Supervisor.
• Provide on-call 24/7 support in case of emergency.

Skills

Customer Service

Communication

Problem Solving

Proactive

Teamwork

Windows 11

Education

CompTIA A+

CompTIA Network+

CompTIA Security+

Tools

Active Directory

Job description

Steel Dynamics, Inc. is seeking an entry-level Help Desk member for the IT Team at the SDI Southwest Division. You will install and maintain hardware and software, and support LAN-based networking and voice systems.

Responsibilities include creating, updating and managing images, handling Tier 1 incidents in the ticketing system, and providing 24/7 on-call support as needed. Excellent communication and proactive problem-solving are essential.