IT Service Desk Technician

Steel Dynamics, Inc; Fort Wayne (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Steel Dynamics, Inc. is seeking an IT Service Desk Technician to provide frontline support for SDI & OmniSource users in Fort Wayne, IN. You will answer calls, log and track incidents, and diagnose software/hardware issues to restoration of service.

The role requires strong customer service, clear communication, and a team-oriented mindset. Occasional travel to remote locations may be required, and you will participate in after-hours rotations as needed.

Qualifications

• Excellent problem-solving skills and ability to work in a team.
• Positive attitude and highly motivated.
• Excellent communication and customer-service orientation.
• Willingness to travel to remote locations as needed.

Responsibilities

• Answer the service desk phone lines and be a part of the weekly rotation for answering after-hours emergency calls.
• Log calls requesting technical assistance into the help desk software.
• Troubleshoot software & hardware issues and document resolutions.
• Assign work orders, follow up on status, and communicate status to users.
• Handle requests & verify requested information with managers, and track progress.
• Assist with installation and configuration of PC’s, laptops, and peripherals.
• Process New User Requests and Termination Requests.
• Support Retail equipment- ATM, printers, cameras, scale interface.
• Periodically travel to remote locations and assist other IT technicians.
• All other duties as required.
• Represent the company in a professional manner and provide excellent Customer Service

Skills

Problem-solving

Team player

Communication

Customer service

Education

Associate degree or equivalent technical work experience

Tools

CompTIA A+

CompTIA Security+

CompTIA Network+

CompTIA Server+

Job description

Steel Dynamics

This position is responsible for providing IT service desk support for SDI & OmniSource users. Duties include answering help desk calls, troubleshooting problems, entering, and monitoring work orders/resolutions.

• Answer the service desk phone lines and be a part of the weekly rotation for answering after-hours emergency calls.
• Log calls requesting technical assistance into the help desk software.
• Troubleshoot software & hardware issues and document resolutions.
• Assign work orders, follow up on status, and communicate status to users.
• Handle requests & verify requested information with managers, and track progress.
• Assist with installation and configuration of PC’s, laptops, and peripherals.
• Process New User Requests and Termination Requests.
• Support Retail equipment- ATM, printers, cameras, scale interface.
• Periodically travel to remote locations and assist other IT technicians.
• All other duties as required.
• Represent the company in a professional manner and provide excellent Customer Service

Required

• Excellent problem-solving skills and work well in a team environment
• Positive attitude and highly motivated
• A team player with excellent communication skills
• Customer service oriented

Preferred

• Associate degree or equivalent technical work experience.
• CompTIA Certifications A+, Security+, Network+, or Server+
• Knowledge of various versions of Microsoft Windows and Office required.
• Knowledge of Microsoft Active Directory and Exchange preferred.
• Timely communication and complying with policies and procedures required.
• The ideal candidate must be energetic, detail oriented, and organized.
• Flexible work schedule.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.