IT Software Support Technician

Steel Dynamics, Inc.; Fort Wayne (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

Steel Dynamics is seeking an IT Help Desk position to provide software support for SDI & OmniSource end users. You will handle help desk calls, troubleshoot issues, log and monitor work orders, and communicate status to users.

The role requires strong problem-solving, teamwork, and customer service skills, along with knowledge of Windows OS and Microsoft Office. Occasional travel to remote locations is expected.

Qualifications

• Excellent problem-solving skills and ability to work in a team environment.
• Understanding of business processes, transaction flows, and compliance requirements.
• Positive attitude and highly motivated.
• A team player with excellent communication skills.
• Timely communication and compliance with policies and procedures.
• Customer service oriented.

Responsibilities

• Answer service desk phone calls.
• Log calls requesting technical assistance into the service desk software.
• Troubleshoot software issues and document resolutions.
• Assign work orders, follow up on status, and communicate status to users.
• Handle requests & verify information with managers, tracking progress.
• Support Retail equipment- ATM, printers, cameras, scale interface.
• Travel to remote locations and assist other IT technicians.
• Represent the company professionally and provide excellent customer service.

Skills

Problem solving

Team player

Communication skills

Customer service

Business processes knowledge

Policies adherence

Education

Associate degree or equivalent tech experience

Tools

Windows OS

Microsoft Office

Job description

Subsidiary

Steel Dynamics

Overview

This position is responsible for providing software support for SDI & OmniSource end users. Duties include answering help desk calls, troubleshooting issues, entering, and monitoring workorders/resolutions.

Responsibilities

• Answer service desk phone calls.
• Log calls requesting technical assistance into the service desk software.
• Troubleshoot software issues and document resolutions.
• Assign work orders, follow up on status, and communicate status to users.
• Handle requests & verify requested information with managers, and track progress.
• Support Retail equipment- ATM, printers, cameras, scale interface.
• Periodically travel to remote locations and assist other IT technicians.
• All other duties as required.
• Represent the company in a professional manner and provide excellent Customer Service.

Qualifications

Required

• Excellent problem-solving skills and work well in a team environment
• Understanding of business processes, transaction flows, and compliance requirements
• Positive attitude and highly motivated
• A team player with excellent communication skills
• Timely communication and compliance with policies and procedures.
• Customer service oriented.

Preferred

• Associate degree or equivalent technical work experience (3 years).
• Knowledge of various versions of Microsoft Windows and Office.
• The ideal candidate would be energetic, detail oriented, and organized.
• Experience with querying data from various systems and databases.

Steel Dynamics, Inc., and all affiliated entities are equal opportunity employers.