IT Site Support Specialist — Remote & Onsite Tech Expert

TechDigital Group; Nashville (TN); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an IT Site Support Specialist to manage technical support services across multiple offices. This hands-on role involves providing both remote and desktop support, assisting with technology onboarding and asset recovery, and ensuring timely resolution of technical issues. The ideal candidate will have extensive experience with Windows technologies and excellent customer service skills. Join a dynamic team where your troubleshooting abilities and communication skills will make a significant impact on the efficiency of operations and the satisfaction of users. This position offers a chance to work in a supportive environment that values innovation and collaboration.

Qualifications

• Demonstrated prior IT experience, preferably in professional services.
• Excellent communication and problem-solving skills required.

Responsibilities

• Manage technical support services for employees in supported offices.
• Provide remote and desktop support, including hardware maintenance.

Skills

Technical Support

Customer Service

Problem Solving

Communication Skills

ITIL Service Desk

Troubleshooting

Prioritization

Tools

Microsoft Windows 10

Microsoft Office 365

Active Directory

SCCM

Exchange

Cisco Phones

Job description

An established industry player is seeking an IT Site Support Specialist to manage technical support services across multiple offices. This hands-on role involves providing both remote and desktop support, assisting with technology onboarding and asset recovery, and ensuring timely resolution of technical issues. The ideal candidate will have extensive experience with Windows technologies and excellent customer service skills. Join a dynamic team where your troubleshooting abilities and communication skills will make a significant impact on the efficiency of operations and the satisfaction of users. This position offers a chance to work in a supportive environment that values innovation and collaboration.