Desktop IT Concierge — End-to-End Site Support

TechDigital Group; Bothell (WA); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated IT Site Services Specialist to enhance user experience through exceptional IT support. In this role, you will engage in daily operational support, guiding a team to ensure seamless service delivery. You will be responsible for managing ticket queues, coordinating with various stakeholders, and participating in continuous service improvement initiatives. This position offers a dynamic work environment where your technical expertise and customer service passion will shine. If you thrive in fast-paced settings and enjoy collaborating with diverse teams, this opportunity is perfect for you.

Qualifications

• Good technical knowledge and previous desktop support experience.
• Strong analytical and problem-solving skills for technical issues.

Responsibilities

• Deliver a user-centric IT Concierge experience.
• Coordinate with Site Support staff and manage ticket queues.

Skills

Technical Knowledge

Analytical Skills

Problem-Solving Skills

Customer Support Experience

Interpersonal Skills

Communication Skills

IDF Experience

Office365 Experience

Experience in Corporate Environment

Job description

Top Skills Required:

• ASP.NET, Redis, .Net Core, Web API,
• AI Agents, Windsurf, Elasticsearch, MVC
• Mongo DB, SQL Server,

Job Description:

10 or more years of Experience with .NET Framework and .NET Core Hands-on experience in C#, MVC, ASP.NET, .NET core, and Web API development Knowledge of databases such as Sybase Or SQL Server Familiarity with MongoDB, Elasticsearch (Kibana), and Redis Experience with CI/CD pipelines Proficiency in Git version control Experience with AI Assisted coding using GitHub Copilot / Claude Code / Windsurf, MS Agent Framework, Agentic AI solutions Familiarity with Spec Driven Development

Responsibilities:

Awareness in Angular is a plus - Configure and tune Redis based caching strategies to improve response times for map rendering search queries and analytics endpoints while maintaining high reliability and predictable performance. - Implement Elasticsearch based search and indexing solutions that enable fast discovery of geospatial features metadata and user generated content aligned with enterprise search standards and compliance requirements. - Build and enhance .Net Core and ASP.NET MVC services that expose geospatial capabilities through secure and well documented Web API endpoints optimized for hybrid deployment environments across data centers and cloud platforms. - Collaborate with product and domain experts to translate location focused business requirements into technical specifications and solution designs that deliver accurate mapping features and actionable geo insights. - Apply AI Agents and analytic techniques to derive patterns anomalies and predictions from spatial data streams creating intelligent decision support capabilities that advance organizational goals and societal outcomes. - Conduct rigorous data quality checks validation routines and performance testing for all geospatial services ensuring that map outputs analytic dashboards and APIs meet reliability accuracy and latency expectations. - Provide ongoing support for hybrid production environments by monitoring services troubleshooting issues and coordinating fixes that minimize downtime and maintain confidence in mapping and analytics platforms. - Document solution architectures workflows and configuration details for geospatial components databases caches and APIs so that teams can maintain enhance and audit systems with clarity and consistency. - Coordinate with security and compliance specialists to implement secure data handling practices for spatial and related personal or sensitive information while adhering to organizational policies and regulatory guidelines. - Mentor junior analysts and developers on geospatial concepts data structures and application frameworks helping build team capability and shared understanding of enterprise mapping standards. - Engage with cross functional teams to present insights from geospatial analyses and demonstrate how mapping solutions support sustainable mobility inclusive infrastructure planning and community centric services.