IT Services Team Lead – Hands-On & VIP Support

The Wonderful Company LLC; McAllen (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Health and wellness programs

Career advancement opportunities

Empowering mentorship program

Continuous improvement training

Job summary

A leading consumer goods company is looking for an Associate Manager, IT Services in McAllen, TX. This role involves supervising an IT services team, providing hands-on technical support, and developing IT processes. Candidates should have 5-7 years of IT support experience, strong knowledge in Windows and Mac OS environments, and excellent problem-solving skills. The company values teamwork and offers various employee wellness programs. Join a dedicated team committed to delivering high-quality IT service within a dynamic environment.

Qualifications

• 5-7 years of IT support experience with leadership responsibilities.
• Proficient in diagnosing hardware/software issues.
• Experience supporting executives and VIP users preferred.

Responsibilities

• Supervise IT Services staff and manage ticket statuses.
• Provide hands-on technical support for hardware and software.
• Develop IT SOPs for security and hardware across business units.

Skills

Windows OS expertise

Mac OS expertise

Customer service skills

Problem-solving skills

Ability to manage multiple tasks

Tools

ServiceNow

Job description

A leading consumer goods company is looking for an Associate Manager, IT Services in McAllen, TX. This role involves supervising an IT services team, providing hands-on technical support, and developing IT processes. Candidates should have 5-7 years of IT support experience, strong knowledge in Windows and Mac OS environments, and excellent problem-solving skills. The company values teamwork and offers various employee wellness programs. Join a dedicated team committed to delivering high-quality IT service within a dynamic environment.