IT Support Services Lead | Help Desk Manager

Keller Independent School District; Fort Worth (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

A school district in Texas is seeking a Technology Support Services Manager to lead and manage Technology Support Technicians and Help Desk operations. This full-time position emphasizes high-quality customer service, efficient incident management, and collaboration across technology teams. Candidates should have 3-5 years of experience in the tech field, preferably in a supervisory role, and possess relevant certifications. The role requires strong communication skills and the ability to resolve conflicts effectively.

Qualifications

• 3–5 years of professional experience in the technology field.
• Previous experience as a Help Desk Manager or similar supervisory role.

Responsibilities

• Supervise Technology Support Technicians and Help Desk staff.
• Oversee Help Desk system operations.
• Maintain and update technical documentation.

Skills

Customer service skills

Technical troubleshooting

Problem-solving

Communication skills

Organizational skills

Education

Associate's degree

Bachelor’s degree in IT or related field

CompTIA A+ certification

Tools

Personal computer

Job description

A school district in Texas is seeking a Technology Support Services Manager to lead and manage Technology Support Technicians and Help Desk operations. This full-time position emphasizes high-quality customer service, efficient incident management, and collaboration across technology teams. Candidates should have 3-5 years of experience in the tech field, preferably in a supervisory role, and possess relevant certifications. The role requires strong communication skills and the ability to resolve conflicts effectively.