End-User IT Support & Identity Management Specialist

Compunnel, Inc.; Arlington (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading technology services provider in Arlington, Texas, is seeking a Technical Support Analyst to provide advanced technical assistance. This role involves troubleshooting hardware, software, and network issues, managing user accounts, and delivering exceptional customer support. The ideal candidate will have at least 3 years of IT support experience and strong knowledge of Windows and macOS environments. Join us to enhance user experience and ensure compliance with organizational standards.

Qualifications

• Minimum 3 years of experience in end-user computing or IT support roles.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency with Microsoft Office Suite and common enterprise applications.
• Experience with Active Directory, Group Policy, and network troubleshooting.
• Excellent problem-solving and analytical abilities.
• Strong communication and interpersonal skills.
• High attention to detail and documentation accuracy.

Responsibilities

• Provide advanced technical support for hardware, software, and network-related issues.
• Troubleshoot and resolve complex problems with end-user devices.
• Manage user accounts, groups, and permissions.
• Ensure compliance with software licensing agreements.
• Perform regular maintenance and updates on end-user hardware and software.
• Develop and maintain technical documentation and user guides.
• Deliver exceptional customer service and timely support.

Skills

End-user computing

Problem-solving

Communication

Attention to detail

Education

Diploma in Computer Science or equivalent work experience

Tools

Windows operating system

macOS operating system

Microsoft Office Suite

Active Directory

Job description

A leading technology services provider in Arlington, Texas, is seeking a Technical Support Analyst to provide advanced technical assistance. This role involves troubleshooting hardware, software, and network issues, managing user accounts, and delivering exceptional customer support. The ideal candidate will have at least 3 years of IT support experience and strong knowledge of Windows and macOS environments. Join us to enhance user experience and ensure compliance with organizational standards.