IT Services Engineer I — On‑Site Support & 24/7 Escalations

Amazon; Tempe (AZ); On-site; USD 35,000 - 57,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon's IT Services team is seeking an ITS Support Engineer to provide on-site, high-quality hardware and software support for the corporate workforce, diagnosing issues, and ensuring secure, uninterrupted productivity.

You will work with cross-functional teams, manage IT assets, participate in change management in a high-availability environment, mentor peers, and occasionally travel or be on-call to handle critical incidents.

Qualifications

• 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
• 2+ years of troubleshooting in a multi-user high availability environment experience
• 2+ years of PC repair, troubleshooting, deployment and liquidation experience
• 1+ years of IT client, server, and network service delivery experience
• 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
• 2+ years of supporting and maintaining a corporate network environment experience
• High school or equivalent diploma

Responsibilities

• Deliver on-site, high quality, hands‑on support diagnosing, troubleshooting and resolving issues successfully, evaluating log files to determine the health of systems, software and hardware
• Assist with activities to triage and elevate system or network outages to reduce downtime
• Understand and execute change management activities in a high availability environment
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value
• Effectively manage and oversee IT asset inventories
• Participate in hiring efforts, training and developing peers and new team members as a mentor, seeking and leveraging diverse perspectives in all activities
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions
• Occasional travel required based on the needs of the business
• Participate in 24/7 on-call duty required for isolated high-severity incidents, serving as escalation point outside regular hours

Skills

Windows Server

Troubleshooting

PC repair

IT service delivery

Networking (DNS, DHCP, TCP/IP)

Windows/Linux support

On-site support

Education

High school diploma or equivalent

Job description

Amazon's IT Services team is seeking an ITS Support Engineer to provide on-site, high-quality hardware and software support for the corporate workforce, diagnosing issues, and ensuring secure, uninterrupted productivity.

You will work with cross-functional teams, manage IT assets, participate in change management in a high-availability environment, mentor peers, and occasionally travel or be on-call to handle critical incidents.