Onsite IT Support Engineer I — Hands-On, Impactful Tech

Amazon; Seattle (WA); On-site; USD 71,635,000 - 117,482,000; Full time

Job summary

Amazon in Seattle, WA is seeking an ITS Support Engineer to be the go-to knowledge expert for corporate employees, delivering on-site, high-quality IT support and preserving productivity.

The role covers troubleshooting, on-call incident support, and change management in a high-availability environment. Ideal candidates will have 2+ years of OS support, networking, and customer-facing experience, with a Bachelor's degree or equivalent preferred.

Qualifications

• 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience.
• 2+ years of networking (DNS, DHCP, SSL, OSI Model, and TCP/IP) experience.
• 2+ years of troubleshooting in a multi-user high availability environment.
• Speak, write, and read fluently in English, and have the ability to take direction in English.
• High school diploma or equivalent
• Bachelor's degree or equivalent

Responsibilities

• Deliver on-site, high quality, hands-on support diagnosing, troubleshooting and resolving issues successfully.
• Provide on-call support for high severity incidents and act as an escalation point of contact for team.
• Assist with activities to triage and escape system or network outages to reduce downtime.
• Understand and execute change management activities in a high availability environment.
• Participate with partner teams and vendors on continuous improvement projects, defining requirements and managing execution to deliver operational excellence and value.
• Effectively manage and oversee IT asset inventories.
• Participate in hiring efforts, training and developing peers and new team members as a mentor.
• Continuously expand skills, learning the latest technologies and maintaining knowledge of IT policies to provide technically accurate solutions.

Skills

OS support (Windows/Mac/Linux)

Networking

Troubleshooting

English fluency

Customer-facing

Flexible schedule

Education

Bachelor's degree or equivalent

Tools

CompTIA A+

CompTIA Network+

CCNA

Linux (RedHat)

Microsoft hardware

AWS certifications

Job description

Amazon in Seattle, WA is seeking an ITS Support Engineer to be the go-to knowledge expert for corporate employees, delivering on-site, high-quality IT support and preserving productivity.

The role covers troubleshooting, on-call incident support, and change management in a high-availability environment. Ideal candidates will have 2+ years of OS support, networking, and customer-facing experience, with a Bachelor's degree or equivalent preferred.