IT Services Associate (Part-time)

The Chronicle Of Higher Education, Inc.; Chicago (IL); On-site; USD 24,000 - 34,000; Part time

Job summary

Malcolm X College is seeking a part-time IT Services Associate to support computer hardware and software for students and staff within the Information Technology Department. The role includes on-site and remote support, equipment management, and basic AV training to assist events and classrooms.

The position emphasizes service excellence, teamwork, and responsiveness, with duties ranging from ticketing to asset protection.

Qualifications

• Associate degree in Information Technology, Computer Science, Data Processing or related area, or equivalent combination of education and experience.
• Minimum of two years of related work experience.
• Knowledge and experience with supporting both Windows and Macintosh platforms.
• Knowledge of current Windows versions (XP, Windows 7), browsers (IE, Chrome, Safari) including networking concepts and troubleshooting skills.
• Strong verbal and written communication; good teamwork and self-starting abilities.

Responsibilities

• Provides computer hardware and software technical support in person and remotely to students, administrators, faculty and staff.
• Maintains, installs and tests software applications on college hardware.
• Submits help desk tickets to assist users with technology issues.
• Protects equipment assets through inventory management and maintenance planning.
• Manages and tracks equipment designated for use by students and staff.
• Facilitates equipment use for internal and external events.
• Assembles/disassembles equipment on site before and after classes.
• Provides limited training to audio-visual/multimedia users.
• Adheres to CCC Customer Service Excellence standards.
• Performs other duties including after-hours/on-call as needed.

Skills

Windows support

Macintosh support

Networking concepts

Troubleshooting

Verbal and written communication

Team player

Education

Associate degree in IT/CS or related field

Tools

Help desk software

Remote support tools

Job description

INFORMATION TECHNOLOGY SERVICE ASSOCIATE – PART-TIME

MALCOLM X COLLEGE

Malcolm X College is currently seeking a part-time IT ServicesAssociate for the Information Technology Department. The basic function of this position is to support the computer hardware and software used by students, administrators, faculty and staff in a variety of academic settings and to achieve student success.

The mission of Malcolm X College is to provide accessible liberal arts and health-focused education that fosters personal and professional achievement. To fulfill this mission, we focus on the following core values: accountability, community, diversity, empowerment, learning, and respect.

ESSENTIAL DUTIES

• Provides computer hardware and software technical support both in person and remotely to students, administrators, faculty and staff.
• Maintains, installs and tests software applications on computer hardware throughout the college.
• Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues
• Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
• Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
• Facilitates use of equipment for various internal and external events.
• Assembles and disassembles equipment on site before and after classes.
• Provides limited training to audio-visual/multi-media equipment users.
• Adheres to CCC Customer Service Excellence standards.
• Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on-call schedule.

QUALIFICATIONS

• Associate degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.
• Minimum of two years of related work experience.
• Knowledge and experience with supporting both Windows and Macintosh platforms.
• Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
• Sound verbal and written communication skills.
• Great team player and self-starter.

SALARY RANGE

17.48 – 24.59 Per Hour

Offered salary will be determined by the respective collective bargaining agreement and applicant's education, experience, knowledge, skills and abilities.

Benefits information is found at https://www.ccc.edu/departments/Benefits/

Malcolm X College has been named a 2024 Most Promising Places to Work in Community Colleges award winner! NISOD joins Diverse: Issues in Higher Education in recognizing Malcolm X College’s best-in-class student and staff recruitment and retention practices, inclusive learning and working environments, and meaningful community service and engagement opportunities.

We are an equal opportunity and affirmative action employer.

This position is represented by the Local 1600 union.

Thank you for your interest in City Colleges!

• Salary Range: 17.48 - 24.59/ per hr