Information Technology Services Associate - Part Time

The Chronicle Of Higher Education, Inc.; Chicago (IL); On-site; USD 23,377 - 32,883; Part time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a part-time Information Technology Service Associate at Malcolm X College. The role involves providing technical support for hardware and software used by students and staff, ensuring functionality in various academic settings.

Qualified candidates will possess an Associate’s degree in Information Technology or a related field, along with at least two years of experience supporting Windows and Macintosh systems. The position offers a salary range of $16.97 - $23.87 per hour.

Qualifications

• Associate’s degree in Information Technology, Computer Science, or related area.
• Minimum of two years of related work experience.
• Knowledge of Windows and Macintosh platforms.
• Familiarity with Microsoft Windows and internet browsers.

Responsibilities

• Provide technical support to users in person and remotely.
• Maintain and install software applications on hardware.
• Submit help desk tickets for assistance.
• Manage and protect technology assets.
• Facilitate equipment use for events.

Skills

Technical support

Windows support

Macintosh support

Troubleshooting

Communication skills

Teamwork

Education

Associate's degree in Information Technology or related area

Job description

INFORMATION TECHNOLOGY SERVICE ASSOCIATE – PART TIME

MALCOLM X COLLEGE

Malcolm X College is currently seeking a part-time InformationTechnology Service Associate for the InformationTechnology Department.

The basic function of this position is to support the computerhardware and software used by students, administrators, faculty and staff in a variety of academic settings and to achieve student success.

The mission of Malcolm X College is to provide accessible liberalarts and health-focused education that fosters personal andprofessional achievement. To fulfill this mission, we focus on thefollowing core values: accountability, community, diversity,empowerment, learning, and respect.

ESSENTIAL DUTIES

• Provides computer hardware and software technical support bothin person and remotely to students, administrators, faculty and staff.
• Maintains, installs and tests software applications on computerhardware throughout the college.
• Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues
• Protects physical technology assets in public areas and othersettings, through ongoing equipment refresh, planning maintenance,installation, configuration, troubleshooting, and asset inventorymanagement.
• Manages, tracks, and protects equipment that is designated foruse by students, administrators, faculty and staff.
• Facilitates use of equipment for various internal and externalevents.
• Assembles and disassembles equipment on site before and afterclasses.
• Provides limited training to audio-visual/multi-media equipmentusers.
• Performs other duties as assigned, including, but not limitedto, adherence to after hours, emergency, holiday and/or on-callschedule.

QUALIFICATIONS

• Associate’s degree in Information Technology, Computer Science,Data Processing or related area, or an equivalent combination ofeducation and experience, with a history of progressivelyincreasing responsibility and accomplishments, preferably, in a college or comparable academic setting.
• Minimum of two years of related work experience.
• Knowledge and experience with supporting both Windows andMacintosh platforms.
• Knowledge of all current versions of Microsoft Windows (XP,Windows 7), all current internet browsers (IE, Chrome, Safari)including networking concepts and general technical troubleshootingskills.
• Sound verbal and written communication skills.
• Great team player and self-starter.

Salary Range: $16.97 - $23.87 per hour

Offered salary will be determined by the respective collectivebargaining agreement and applicant's education, experience,knowledge, skills and abilities.

Benefits information is found at https://www.ccc.edu/departments/Benefits/

This position is represented by the Local 1600 union

We are an equal opportunity and affirmative action employer.

Additional Information

• Salary Range: Salary: $16.97 - $23.87 per hour