Information Technology Services Associate - Part Time

City Colleges of Chicago; Chicago (IL); On-site; USD 23,377 - 32,883; Part time

Job summary

City Colleges of Chicago is seeking a part-time Information Technology Service Associate at Malcolm X College. This role involves supporting computer hardware and software for students, faculty, and staff, ensuring the technology is properly maintained and functional.

The ideal candidate will have an Associate’s degree in Information Technology or a related field and at least two years of experience. Knowledge of both Windows and Macintosh systems is essential. The position offers a salary range of $16.97 to $23.87 per hour.

Qualifications

• Associate’s degree in IT, Computer Science, Data Processing or related area.
• Minimum of two years related work experience.
• Knowledge of Windows and Macintosh platforms.

Responsibilities

• Provides technical support to students, faculty, and staff.
• Maintains and installs software applications.
• Submits help desk tickets for technology issues.

Skills

Technical support

Computer hardware and software maintenance

Communication skills

Teamwork

Troubleshooting

Education

Associate’s degree in Information Technology or related field

Job description

Information Technology Service Associate – Part Time

Malcolm X College is currently seeking a part-time Information Technology Service Associate for the Information Technology Department. The basic function of this position is to support the computer hardware and software used by students, administrators, faculty and staff in a variety of academic settings and to achieve student success.

Essential Duties

• Provides computer hardware and software technical support both in person and remotely to students, administrators, faculty and staff.
• Maintains, installs and tests software applications on computer hardware throughout the college.
• Submits help desk tickets to assist students, administrators, faculty and staff with technology related issues.
• Protects physical technology assets in public areas and other settings, through ongoing equipment refresh, planning maintenance, installation, configuration, troubleshooting, and asset inventory management.
• Manages, tracks, and protects equipment that is designated for use by students, administrators, faculty and staff.
• Facilitates use of equipment for various internal and external events.
• Assembles and disassembles equipment on site before and after classes.
• Provides limited training to audio‑visual/multi‑media equipment users.
• Performs other duties as assigned, including, but not limited to, adherence to after hours, emergency, holiday and/or on‑call schedule.

Qualifications

• Associate’s degree in Information Technology, Computer Science, Data Processing or related area, or an equivalent combination of education and experience, with a history of progressively increasing responsibility and accomplishments, preferably, in a college or comparable academic setting.
• Minimum of two years of related work experience.
• Knowledge and experience with supporting both Windows and Macintosh platforms.
• Knowledge of all current versions of Microsoft Windows (XP, Windows 7), all current internet browsers (IE, Chrome, Safari) including networking concepts and general technical troubleshooting skills.
• Sound verbal and written communication skills.
• Great team player and self‑starter.

Salary Range: $16.97 - $23.87 per hour. Offered salary will be determined by the respective collective bargaining agreement and applicant’s education, experience, knowledge, skills and abilities.

Benefits information is available at https://www.ccc.edu/departments/Benefits/.

This position is represented by Local 1600 union.

We are an equal opportunity and affirmative action employer.