IT Services Associate (Part-time)

City Colleges of Chicago; Chicago (IL); On-site; USD 24,080 - 33,875; Part time

Job summary

City Colleges of Chicago is seeking a part-time IT Services Associate for the Information Technology Department at Malcolm X College. This role involves supporting computer hardware and software across various academic settings to promote student success.

Key responsibilities include providing technical support, maintaining software applications, and managing technology assets. Candidates should have an associate degree in IT or a related field and at least two years of experience. The hourly pay ranges from $17.48 to $24.59, based on qualifications.

Qualifications

• Minimum of two years of related work experience.
• Knowledge and experience supporting both Windows and Macintosh platforms.
• Sound verbal and written communication skills.

Responsibilities

• Provide computer hardware and software technical support in person and remotely.
• Maintain, install, and test software applications on computer hardware.
• Submit help desk tickets for technology-related issues.

Skills

Technical support for Windows and Macintosh

Communication skills

Team player

Education

Associate degree in Information Technology or related field

Job description

Information Technology Service Associate – Part‑Time

Malcolm X College is seeking a part‑time IT Services Associate for the Information Technology Department. The basic function of this position is to support the computer hardware and software used by students, administrators, faculty, and staff in a variety of academic settings and to promote student success.

Responsibilities

• Provide computer hardware and software technical support in person and remotely.
• Maintain, install, and test software applications on computer hardware throughout the college.
• Submit help desk tickets to assist users with technology‑related issues.
• Protect physical technology assets through equipment refresh, maintenance, configuration, troubleshooting, and asset inventory management.
• Manage, track, and protect equipment designated for use by students, administrators, faculty, and staff.
• Facilitate use of equipment for internal and external events.
• Assemble and disassemble equipment on site before and after classes.
• Provide limited training to audio‑visual/multi‑media equipment users.
• Adhere to CCC Customer Service Excellence standards.
• Perform other duties as assigned, including after‑hours, emergency, holiday, or on‑call schedule.

Qualifications

• Associate degree in Information Technology, Computer Science, Data Processing or related field, or equivalent combination of education and experience, preferably in a college or comparable academic setting.
• Minimum of two years of related work experience.
• Knowledge and experience supporting both Windows and Macintosh platforms.
• Sound verbal and written communication skills.
• Great team player and self‑starter.

Salary Range

$17.48 – $24.59 per hour, determined by the collective bargaining agreement and the applicant’s education, experience, knowledge, skills, and abilities.

Equal Opportunity Employer Statement

Malcolm X College is an equal opportunity and affirmative action employer.

Union Representation

This position is represented by Local 1600 Union.