IT Services Administrative Specialist

Garden City Community College; United States; On-site; USD 35,000 - 55,000; Full time

Job summary

Garden City Community College seeks an IT Administrative Services role to provide support across the IT Department and campus. The position collaborates with IT staff, faculty, and staff to meet campus needs and objectives, performing clerical duties and ensuring smooth service delivery.

Responsibilities include answering questions, coordinating IT requests, budgeting updates, procurement, and vendor relations. Two to five years of related experience and a high school diploma or GED are required.

Qualifications

• Two to five years of similar or related experience.
• High school education or GED required.
• Strong organizational and communication skills.
• Familiarity with governance procedures.

Responsibilities

• General reception and clerical duties to assist in the organization of the IT Department.
• Assist in answering frequently asked questions from the college community regarding processes and support.
• Assist with the coordination and managing of all IT requests/helpdesk requests.
• Manages follow up items and report status with escalations regularly to the Executive Information Officer.
• Assists in identifying process gaps and trends with helpdesk requests.
• Assist in answering questions and providing support to all faculty and staff.
• Assist with budget tracking, including the delivery of regular monthly updates.
• Assist with procurement of equipment and supplies, including all required documentation.
• Supports relationships with vendors as appropriate.
• Performs other duties as assigned.

Skills

Interpersonal communication

Governance procedures

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Garden City Community College seeks an IT Administrative Services role to provide support across the IT Department and campus. The position collaborates with IT staff, faculty, and staff to meet campus needs and objectives, performing clerical duties and ensuring smooth service delivery.

Responsibilities include answering questions, coordinating IT requests, budgeting updates, procurement, and vendor relations. Two to five years of related experience and a high school diploma or GED are required.