IT Specialist: Campus Tech Support & Training

Hudson Valley Community College; City of Troy (NY); On-site; USD 44,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Dental and Eye Insurance

Retirement

Tuition waivers

PSLF Program eligibility

Job summary

Hudson Valley Community College is seeking an Information Technology Specialist for the Office of Instructional and Information Technology in Troy, NY. This 12-month, full-time position reports to the Manager of Client Support Services and supports campus technology services.

The role requires a Bachelor's or Associate degree in CS or related field (or equivalent IT experience) and involves installation, training, end-user support, and ongoing system maintenance to support students, faculty and

Qualifications

• Bachelor's Degree in Computer Science or related field from an accredited college or university.
• Associate's Degree in Computer Science or related field from an accredited college or university and one year experience in Information Technology.
• Three years of experience in Information Technology.

Responsibilities

• Provides hardware/software installation support for college technology at on and off campus locations.
• Provides training in a non-course structure for deployed college technology.
• Provides phone and in-person support for all college business and academic technologies.
• Provides diagnosis, preventative maintenance support for all business and academic technology.
• Provides support to address the computing needs and requirements of students, faculty and staff.
• Assists with on and off campus set-up, operation and technical support of multimedia equipment.
• Works collaboratively with the Client Support Services group, the entire IT department and the campus community to provide support for designated microcomputer applications, utilities and operating systems.
• Maintains up-to-date knowledge and skill with current information technology and multimedia systems.
• Performs other duties as assigned.

Education

Bachelor's Degree in Computer Science or related field

Associate's Degree in Computer Science or related field

Three years of Information Technology experience

Job description

Hudson Valley Community College is seeking an Information Technology Specialist for the Office of Instructional and Information Technology in Troy, NY. This 12-month, full-time position reports to the Manager of Client Support Services and supports campus technology services.

The role requires a Bachelor's or Associate degree in CS or related field (or equivalent IT experience) and involves installation, training, end-user support, and ongoing system maintenance to support students, faculty and