Campus IT Support Specialist

City University of New York; New York, Northern (NY, KY); Hybrid; USD 45,000 - 51,000; Full time

Benefits offered by this job

Comprehensive benefits package

Pension and Tax-Deferred Savings Plans

Job summary

City University of New York, Queens College, seeks an IT Support Assistant to provide frontline technology assistance to faculty, staff, students, and campus offices. You will support classrooms and office spaces, prepare resources for instructional and administrative use, and respond to service requests on-site as needed.

The role requires good customer service, clear communication of technical information, and the ability to work in a fast-paced academic setting.

Qualifications

• High School Diploma, G.E.D., or equivalent.
• Eighteen months of related full-time IT experience or eighteen college credits in Information Technology.
• Demonstrated English language proficiency.
• A Motor Vehicle Driver's license may be required for some positions.

Responsibilities

• Provide responsive technology assistance to faculty, staff, students, and campus offices.
• Support technology needs within classrooms, offices, shared facilities, and other College spaces.
• Assist with preparing technology resources for instructional, administrative, and campus use.
• Respond to service requests across campus and provide on-site assistance when necessary.
• Serve as a professional point of contact for users seeking technology support and guidance.
• Assess incoming technology requests and help prioritize issues based on urgency and operational impact.
• Coordinate with appropriate IT personnel when service needs require additional technical expertise.
• Provide users with clear guidance regarding commonly used technology and established College practices.
• Maintain timely communication with users regarding the status and resolution of service requests.
• Help identify recurring technology concerns and communicate trends or patterns to appropriate team members.
• Support technology readiness for academic activities, administrative operations, campus programs, and special events.
• Assist with technology deployments, office transitions, departmental initiatives, and other assigned projects.
• Maintain clear and accurate service information to promote effective follow-up and continuity of support.
• Collaborate with IT colleagues and campus departments to deliver consistent and efficient technology services.
• Demonstrate professionalism, adaptability, sound judgment, and responsible handling of College technology resources.

Skills

English language proficiency

Education

High School Diploma, G.E.D., or equivalent

Eighteen college credits in Information Technology

Job description

City University of New York, Queens College, seeks an IT Support Assistant to provide frontline technology assistance to faculty, staff, students, and campus offices. You will support classrooms and office spaces, prepare resources for instructional and administrative use, and respond to service requests on-site as needed.

The role requires good customer service, clear communication of technical information, and the ability to work in a fast-paced academic setting.