Junior IT Support Technician - First-Line Desk & Onboarding

Big-Brand-Tire-; United States; On-site; USD 41,000 - 65,000; Full time

Benefits offered by this job

Paid vacation and holidays

Medical, dental, vision insurance

401(k) with company match

Employee discounts

Job summary

Big Brand Tire & Service is seeking an IT Support Tier I Technician to provide first-line IT support across all locations, handling hardware, software, and network issues, and assisting with onboarding. The role emphasizes customer service and growth within IT operations.

The position requires an Associate degree or equivalent IT experience, 1–2 years in IT helpdesk, and familiarity with Microsoft 365, Active Directory, and common SaaS tools. On-site role with competitive benefits.

Qualifications

• Associate degree or equivalent IT experience required.
• 1–2 years in IT helpdesk or desktop support preferred.
• Familiarity with Microsoft 365 and Active Directory.
• Strong communication and customer service skills.
• Ability to document requests clearly.

Responsibilities

• Provide first-line IT support via phone, email, or ticketing system.
• Troubleshoot desktops, laptops, peripherals, and mobile devices.
• Support Windows and macOS, Microsoft 365, and Google Workspace.
• Reset passwords, MFA, and manage basic access in AD.
• Escalate unresolved issues per procedures.

Skills

Customer service

Effective communication

Strong organizational skills

Eagerness to learn

Troubleshooting

Team collaboration

Education

Associate degree or equivalent IT

Tools

Microsoft 365 Admin

Active Directory

SaaS tools

Windows/macOS support

Job description

Big Brand Tire & Service is seeking an IT Support Tier I Technician to provide first-line IT support across all locations, handling hardware, software, and network issues, and assisting with onboarding. The role emphasizes customer service and growth within IT operations.

The position requires an Associate degree or equivalent IT experience, 1–2 years in IT helpdesk, and familiarity with Microsoft 365, Active Directory, and common SaaS tools. On-site role with competitive benefits.