Deskside IT Technician II — Hospitality Field Support

Pahrump Nugget Hotel & Casino

Pahrump (NV)

On-site

USD 32,000 - 47,000

Full time

8 days ago

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Job summary

Golden Entertainment IT is seeking a Deskside Services Technician II to deliver frontline IT support across our gaming and hospitality properties. You will install, repair, and document hardware and AV systems while ensuring secure desktop environments and prompt customer service.

The role requires collaboration with IT teams, vendor coordination, and adherence to gaming regulations. The position supports day-to-day service operations, with overtime as needed, and requires strong communication

Qualifications

Minimum 1 year in deskside IT support or related role.
Experience in casino, hospitality, or guest-facing environments preferred.
Comfortable working weekends/holidays as needed.
Strong customer service and communication skills.

Responsibilities

Provide prompt, courteous desk-side IT support aligned with guest service culture.
Install, repair, and update hardware and audio/visual equipment at end-user locations.
Document all work in ticketing systems and purchase records.
Coordinate repairs with vendors and escalate issues as needed.
Support users with hardware, software, and information requests; propose solutions.
Install and terminate network cables and basic telecom systems.
Assist with inventory management and lifecycle planning for hardware.
Work overtime as required to support business operations and gaming compliance.