Hotel IT Support Pro — Service Desk & Tech Ops

Virgin Hotels; Las Vegas (NV); On-site; USD 42,000 - 54,000; Full time

Job summary

Virgin Hotels Las Vegas seeks an IT Service Desk Technician to monitor, configure, maintain, install, and remove technology hardware and software for the property. The role includes troubleshooting, adhering to security policies, and providing support to Team Members and other users of property technology.

Ideal candidates bring knowledge of Help Desk operations, familiarity with PC/POS hardware, and A+ certification.

Qualifications

• Current, legal and unrestricted ability to work in the United States.
• Experience with Agilysys LMS, Infogenesis, and Stratton Warren preferred.
• Knowledge of Help Desk and IT operations.
• Familiarity with PC, POS, and printer hardware and software platforms.
• Familiarity with i5 software.

Responsibilities

• Provide telephone, remote, or in-person IT service and support to all team members.
• Record Help Desk interactions according to IT procedures.
• Resolve basic to intermediate technology problems.
• Setup and prepare equipment for operation per IT policies.
• Perform preventative maintenance on all technological equipment.

Skills

Customer service

Communication

Team collaboration

Problem solving

Initiative

Adaptability

Education

A+ certification

Tools

i5 software

Job description

Virgin Hotels Las Vegas seeks an IT Service Desk Technician to monitor, configure, maintain, install, and remove technology hardware and software for the property. The role includes troubleshooting, adhering to security policies, and providing support to Team Members and other users of property technology.

Ideal candidates bring knowledge of Help Desk operations, familiarity with PC/POS hardware, and A+ certification.