IT Support Specialist II — Hotel Tech & Team Support

Virgin Hotels Las Vegas; Las Vegas (NV); On-site; USD 40,000 - 55,000; Full time

Job summary

Virgin Hotels Las Vegas seeks an IT Service Desk Support role to provide telephone, remote, and in-person assistance to team members and property users. You will record interactions, resolve basic to intermediate tech problems, and prepare equipment for operation while adhering to IT policies and security requirements.

The role requires familiarity with PC/POS hardware, i5 software, and experience with Agilysys LMS, Infogenesis, and Stratton Warren.

Qualifications

• Experience in IT service desk and user support.
• Strong communication and customer service skills.
• Ability to troubleshoot basic hardware/software issues.
• Familiarity with PC/POS hardware and i5 software.
• A+ certification or equivalent experience.

Responsibilities

• Provide IT service and support to team members and property users.
• Record Help Desk interactions and maintain logs.
• Resolve basic to intermediate technology problems.
• Set up and configure equipment per IT policies.
• Maintain hardware/software inventory and ensure security compliance.

Skills

Team collaboration

Communication

Problem solving

Initiative

Leadership

Education

A+ certification

Tools

Agilysys LMS

Infogenesis

Stratton Warren

Job description

Virgin Hotels Las Vegas seeks an IT Service Desk Support role to provide telephone, remote, and in-person assistance to team members and property users. You will record interactions, resolve basic to intermediate tech problems, and prepare equipment for operation while adhering to IT policies and security requirements.

The role requires familiarity with PC/POS hardware, i5 software, and experience with Agilysys LMS, Infogenesis, and Stratton Warren.