IT Service Strategy Director — Hybrid, Enterprise Impact

The Pennsylvania State University; Ferguson Township (PA); Hybrid; USD 150,000 - 233,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

The Pennsylvania State University is seeking a Senior Director of IT Service Strategy to guide Penn State's transition to a service-optimized IT operating model. You will directly manage all Service Owners and report to the Deputy CIO, shaping a customer-focused culture that delivers institutional outcomes.

Hybrid onsite weekly at University Park with some remote work and possible travel; the role emphasizes strategic leadership, governance, and metrics-driven service delivery across core

Qualifications

• Bachelor's degree or equivalent with 10+ years of relevant experience.
• 5+ years of supervisory experience.
• Experience with IT service strategy and governance.

Responsibilities

• Lead and develop the Service Owner function across enterprise, mission, and unit services.
• Define enterprise service management practices and governance standards.
• Drive service portfolio performance, cost management, and stakeholder satisfaction.
• Partner with leaders to align services with organizational needs and investments.
• Identify cross-portfolio opportunities to maximize efficiency and institutional value.

Skills

ITSM

Leadership

Stakeholder mgmt

Strategic planning

Cost governance

Education

Bachelor's Degree

Job description

The Pennsylvania State University is seeking a Senior Director of IT Service Strategy to guide Penn State's transition to a service-optimized IT operating model. You will directly manage all Service Owners and report to the Deputy CIO, shaping a customer-focused culture that delivers institutional outcomes.

Hybrid onsite weekly at University Park with some remote work and possible travel; the role emphasizes strategic leadership, governance, and metrics-driven service delivery across core