IT Planning & Operations Director: PMO, Vendor & Service Standards

The Pennsylvania State University; State College (Centre County); Hybrid; USD 150,000 - 233,000; Full time

Benefits offered by this job

75% tuition discount

Comprehensive benefits

Job summary

The Pennsylvania State University seeks a Senior Director of Planning and Management within Penn State IT to lead PMO, Business Operations, Vendor & Contract Management, and Service Standards. Reporting to the Deputy CIO, this role ensures governance, strategic partnerships, and high-quality IT service delivery across the university.

The position follows a hybrid work model with a weekly on-site presence at University Park and occasional travel to Commonwealth campuses; salary ranges from

Qualifications

• Master's Degree required; 10+ years of relevant experience including 5+ years of supervisory experience.
• Experience with ITSM, governance, service delivery, and best practices.
• Strong communication, collaboration, and relationship-building skills; ability to influence without direct authority.

Responsibilities

• Lead project and program delivery governance with standards and adaptive delivery models.
• Lead IT communications strategy and ensure consistent messaging across stakeholders.
• Oversee business operations, administrative support services, and event logistics.

Skills

Leadership

Cross-functional leadership

ITSM

Governance

Vendor management

Communication

Standards

Analytics

Education

Master's Degree

Job description

The Pennsylvania State University seeks a Senior Director of Planning and Management within Penn State IT to lead PMO, Business Operations, Vendor & Contract Management, and Service Standards. Reporting to the Deputy CIO, this role ensures governance, strategic partnerships, and high-quality IT service delivery across the university.

The position follows a hybrid work model with a weekly on-site presence at University Park and occasional travel to Commonwealth campuses; salary ranges from