Director of IT Service Governance & Planning - Hybrid

Penn State; Northern (KY); Hybrid; USD 150,000 - 233,000; Full time

Benefits offered by this job

Tuition discount 75%

Comprehensive benefits

Job summary

Penn State University seeks a Senior Director of Planning and Management to lead four integrated IT functions: PMO, Business Operations, Vendor/Contract Management, and Service Standards. Reporting to the Deputy CIO, this role drives governance, strategic execution, and a service-optimized operating model across the university.

You will guide enterprise standards, foster collaboration, and lead cross-functional teams in a hybrid on-site/remote environment, advancing service delivery and

Qualifications

• Master's degree required or equivalent experience.
• 10+ years of relevant IT leadership experience, including 5+ years supervising teams.
• Experience implementing IT service management and governance frameworks.

Responsibilities

• Lead project and program delivery governance by establishing project management standards and monitoring delivery performance.
• Lead IT communications strategy to coordinate messaging and provide resources for Service Owners and IT Strategic Partners.
• Manage business operations and administrative support services for Penn State IT leadership.
• Lead enterprise vendor and contract management including negotiation, performance, and risk mitigation.
• Define, maintain, and evolve IT service management frameworks and operating standards across the organization.
• Govern and enable standards adoption through assessment tools and training.
• Build and lead high-performing cross-functional teams across PMO, Business Operations, Vendor Management, and Service Standards.
• Enable success of Service Owners and IT Strategic Partners with delivery support and governance.

Skills

Strategic IT leadership

Program management

Cross-functional leadership

Stakeholder engagement

IT governance

Education

Master's Degree

Job description

Penn State University seeks a Senior Director of Planning and Management to lead four integrated IT functions: PMO, Business Operations, Vendor/Contract Management, and Service Standards. Reporting to the Deputy CIO, this role drives governance, strategic execution, and a service-optimized operating model across the university.

You will guide enterprise standards, foster collaboration, and lead cross-functional teams in a hybrid on-site/remote environment, advancing service delivery and