IT Service Strategy Lead, Unit Services

The Applied Research Laboratory at Penn State University; Northern (KY); Hybrid; USD 150,000 - 233,000; Full time

Benefits offered by this job

75% tuition discount

Competitive benefits

Job summary

Penn State University is seeking a Senior Director of Unit Services to lead IT service delivery across four capability areas: IT Consulting, Unit Solutions, Deskside Support, and Unit Service Delivery. The role partners with Mission and Platform portfolios to align technology services with academic and administrative priorities.

This hybrid, on-site weekly presence at University Park and occasional travel requires strategic leadership, governance, and a track record of building high-performing,

Qualifications

• Progressive leadership in IT service delivery and operations.
• Experience leading large, cross-functional teams across dispersed locations.
• Ability to align services with business and academic priorities.
• Strong ITSM governance and continuous improvement knowledge.

Responsibilities

• Provide strategic leadership and governance for IT service delivery.
• Lead IT consulting and advisory services with academic and admin leaders.
• Oversee unit-focused technology solutions and services.
• Manage deskside support operations and service performance.
• Drive cross-portfolio coordination with Mission and Platform leaders.
• Develop and mentor high-performing teams.

Skills

IT service delivery leadership

Cross-functional leadership

ITSM

Service delivery strategy

Stakeholder engagement

Data-driven decision making

Mentoring teams

Change management

Education

Bachelor's Degree

Job description

Penn State University is seeking a Senior Director of Unit Services to lead IT service delivery across four capability areas: IT Consulting, Unit Solutions, Deskside Support, and Unit Service Delivery. The role partners with Mission and Platform portfolios to align technology services with academic and administrative priorities.

This hybrid, on-site weekly presence at University Park and occasional travel requires strategic leadership, governance, and a track record of building high-performing,