Executive Leader, Enterprise IT Service Delivery (Hybrid)

The Pennsylvania State University

State College (Centre County)

Hybrid

USD 150,000 - 233,000

Full time

14 days+

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Benefits offered by this job

75% tuition discount

Job summary

The Pennsylvania State University is seeking a Senior Director, Mission Service Delivery to provide executive leadership for enterprise IT service delivery across the Mission portfolio. The role drives operational excellence, customer experience, and reliable, secure services while aligning with campus needs and strategic roadmaps.

Candidates should bring 10+ years of experience, strong supervisory background, and expertise in ITSM governance, stakeholder engagement, and service optimization to

Qualifications

Bachelor's degree required with 10+ years of relevant experience.
5+ years of supervisory experience with large teams.
Experience leading service delivery, IT operations and governance.

Responsibilities

Provide executive oversight of service delivery across the Mission portfolio.
Coordinate cross-functional service delivery and workforce planning.
Lead enterprise service management adoption and governance.
Ensure consistent execution of service lifecycle processes.
Drive customer experience initiatives and measurable business value.
Oversee communications and act as executive escalation point.

Skills

Executive leadership

Service delivery

IT operations

Stakeholder management

Cross-functional collaboration

Strategic planning

Communication

Education

Bachelor's Degree

Job description

Candidates should bring 10+ years of experience, strong supervisory background, and expertise in ITSM governance, stakeholder engagement, and service optimization to

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