IT Service Management Specialist

ECS; Arlington (VA); Hybrid; USD 125,000 - 156,000; Full time

Job summary

Everforth ECS in Arlington, VA seeks an IT Service Management Specialist to maintain ServiceNow health, implement workflows, and ensure security compliance. The role requires 5+ years IT support and 3+ years ServiceNow ITSM, plus ability to pass MBI and obtain USPS Public Trust. The position is hybrid, offering collaboration with USPS OIG and government contracts.

The candidate will lead in configuring, upgrading, and optimizing ServiceNow, while adhering to ITIL practices and federal standards.

Qualifications

• Bachelor's degree in computer science, information systems, or a related discipline.
• 5+ years of IT support, system administration, or related field.
• 3+ years of ServiceNow ITSM in development or consulting.
• ServiceNow Certified System Administrator, ServiceNow Certified Application Developer, ITIL Foundation preferred.
• Experience in Agile with Azure DevOps.
• Government agency or contract experience.

Responsibilities

• Maintain health, performance, and reliability of the ServiceNow platform.
• Configure and customize ServiceNow apps, including workflows, forms, business rules, and reporting.
• Manage user roles, permissions, and access control per security policies.
• Provide technical support and issue resolution with minimal IT disruption.
• Monitor logs and performance; address potential issues.
• Coordinate upgrades and platform enhancements with release schedules.
• Maintain documentation of configurations and processes for compliance.
• Stay up to date with ServiceNow best practices and IT standards.
• Lead platform design, integration, and optimization efforts.
• Evaluate new tools or system changes for compatibility and long-term fit.

Skills

ServiceNow ITSM

Agile development

IT security

Government contracts

SQL/JavaScript

Education

Bachelor's degree in CS/IS or related

Tools

ServiceNow

Job description

Job Description ECS is seeking an IT Service Management Specialist to work in a hybrid capacity, for the US Postal Service's Office of the Inspector General (OIG) in Arlington, VA.

The main focus of this role is to maintain the health, performance, and reliability of the ServiceNow platform for the USPS's OIG office. This includes configuring and customizing ServiceNow applications, to include workflows, forms, business rules, permissions, and reporting capabilities. This will be done to insure the platform meets all operational requirements.

Note: Candidates must be able to pass a USPIS Moderate Background Investigation (MBI) and obtain a USPS Public Trust (elevated) clearance. This requires US Citizenship and the ability to pass an in-depth background check.

Responsibilities Include

• Maintain the health, performance, and reliability of the ServiceNow platform.
• Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
• Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
• Provide technical support and issue resolution, ensuring minimal disruption to IT services.
• Monitor system logs and performance, proactively identifying and addressing potential issues.
• Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
• Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
• Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
• Offer technical leadership in platform design, integration, and optimization efforts.
• Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.

Required Skills

• Bachelor's degree in computer science, information systems, or a related discipline.
• At least 5 years of experience in IT support, system administration, or a related technical field.
• Minimum of 3 years of ServiceNow ITSM experience in a development or consulting role.
• Relevant certifications highly preferred, including:
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ITIL Foundation Certification
• Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
• Prior experience supporting government agencies or contracts.
• Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.
• Demonstrated experience in managing and administering ServiceNow, including platform configuration, upgrades, and technical troubleshooting.
• Hands-on development experience with custom workflows, scripts, portal design, and system integrations within ServiceNow.
• Strong knowledge of ITIL frameworks, and ITSM best practices.
• Proficiency in JavaScript, with working knowledge of SQL, HTML, and CSS.
• Ability to implement and maintain automated processes and workflows.
• Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
• Experience providing user training and technical documentation.
• Skilled in problem-solving and root cause analysis.
• Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.

General Description of Benefits

• Five (5) years of ServiceNow deployment, implementation and enterprise-level configuration experience
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ITIL Foundation Certification

Salary Range: $125,000-$156,000

ECS Federal, LLC (aka Everforth ECS) is an equal opportunity employer and does not discriminate or allow discrimination on the basis any characteristic protected by law. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, or local jurisdiction law.

Everforth ECS

is the federal segment of Everforth, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies.

Our work powers mission-critical outcomes, strengthens technology partnerships, and creates meaningful opportunities for our people. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.

We Value

• Attracting and developing top talent and high-performing teams
• Fostering a culture that is engaging, accountable, and mission-driven

Meet the challenge. Make a difference with Everforth ECS!

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