ServiceNow Developer (Secret)

Federal Staffing Solutions Inc.; Fort Meade (MD); Hybrid; USD 156,000 - 190,000; Full time

Job summary

Federal Staffing Solutions Inc. is seeking a ServiceNow Developer for a role based in Fort Meade, MD.

The position is primarily remote with about one week per month in the Fort Meade office and requires US citizenship with an active DoD Secret clearance. The candidate will configure, develop, support, and maintain ServiceNow implementations, focusing on ITIL processes and Service Catalog-driven automation, while collaborating with internal and external stakeholders to deliver digital

Qualifications

• US citizenship required with active DoD Secret clearance
• 4–8 years of related professional experience; or 2–6 years with a relevant Master’s degree
• 2+ years of ServiceNow development experience
• Experience with ITIL processes and ITSM modules

Responsibilities

• Support standup, configuration and implementation of ServiceNow ITSM, OMT, TSM, TSOM, and Workforce Management modules
• Create, maintain and optimize Forms, Reports, Views, Workflows, Groups and Roles
• Develop dashboards and scheduled reports for stakeholders
• Configure integrations with ServiceNow and external systems (e.g., Elastic, Netcool, Kafka)
• Coordinate upgrades and support business process flows in ServiceNow
• Collaborate with cross‑functional teams in an Agile Scrum environment

Skills

ServiceNow development

ServiceNow configuration

Dashboards & reports

Agile Scrum

Education

Bachelor’s degree in related discipline

Tools

JIRA

Confluence

Git

ServiceNow platform

Job description

Job Information

Full time | Federal Staffing Solutions Inc. | United States

Posted On 11/05/2026

Job Description

We connect our employees with some of the best opportunities around.

Time and again, our employees tell us that the most important thing we offer is respect. Federal Staffing Solutions puts people to work in all types of jobs. When you work with us, you build a relationship with a team of employment professionals in your community who have, in turn, built professional relationships with the businesses that are hiring.

We are looking for a ServiceNow Developer to work in Fort Meade, MD supporting our client.

Clearance: Secret

Salary: Up to $173,000

Location: Position is mostly remote with about 1 week per month in office in Fort Meade, MD (must be within driving distance)

As ServiceNow Developer you will perform configuration, development, support, and maintenance of the ServiceNow implementation. Works with external and internal stakeholders to understand, propose, and deliver digital transformation solutions with emphasis on request fulfillment, automated workflows through ServiceNow Service Catalogs and key ITIL processes like Request, Incident, Problem, Change, Knowledge, and other modules.

Primary Responsibilities

• Support the standup, configuration and implementation of ServiceNow’s ITSM, OMT, TSM, TSOM, and Workforce Management Capability modules.
• Create and maintain Forms, Reports, Views, Workflows, Groups and Roles
• Create, maintain and enhance Dashboards and reporting, including scheduled reports
• Create and configure tool integrations with ServiceNow (Elastic, Netcool, Kafka, etc)
• Coordinate and support application and platform upgrades
• Assist with design, creation and cataloging of business process flows
• Work with other members of the ServiceNow development team to propose solutions based on business needs and strategies
• Perform the necessary tasks to design and configure ServiceNow functions to meet operational needs
• Support business process re-engineering activities to move ticketing and order management capabilities into ServiceNow
• Identify trends and find patterns in unstructured and semi-structured customer data that can be used to create a more positive customer experience and increase overall network performance
• Interact with the customer to address Systems Engineering technical considerations and associated problems, issues or conflicts
• Developing, configuring, and customizing the ServiceNow platform to fit business requirements.

Additional Responsibilities

• Troubleshoot and resolve problems.
• Orchestrate and automate tasks.
• Responsible for the design and build of ServiceNow Applications and integration to other applications and platforms, including architecture, languages, best practices, and methodologies in an Agile Scrum environment.
• Provide strong development and project on-track and on-task and collaborate on an ongoing project in both new and enhancements development between engineers, developers, analyst, and other team members.
• Follow, maintain, and apply documentation best practice policies, procedures, and process throughout ServiceNow development.
• Collaborate with cross-functional teams to gather input to support ongoing business needs for Service Now configuration, implementation, and support.
• Review and apply any additional UI/UX requirements from external and internal team and align into ServiceNow development.
• Utilizes available programming methodologies and languages and adhere to coding standards, procedures and techniques while contributing to the technical code documentation.
• Support data migration as needed.
• Design and implement solutions following established Configuration Management policies and standards.
• Integrate data from multiple data sources into a unified CMDB, ensuring data quality and integrity are maintained.
• Willingness to further grow and enhance skillset from more senior developers throughout each project.

Basic Qualifications

• Requires a US Citizenship.
• Hold and active security certification that meets DOD 8570 IAT level II or higher, such as Security+
• Must hold an active DoD Secret clearance.
• Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for full time on-site support
• Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education, with 4-8 years of professional experience; or 2-6 years of professional experience with a related Master’s degree. Additional experience may be excepted in lieu of degree.
• At least 3 years of experience with the design, development, and support of technology infrastructure.
• At least 2 years of ServiceNow development.
• Experience with ServiceNow upgrades.The qualified candidate shall have excellent customer service skills and the ability to work independently, prioritize, schedule, and complete multiple tasks.
• Ability to multi-task and self-assign work in a fast-paced environment.
• Strong communication skills that enable proactive and effective collaboration with a virtual team, including
• the ability to clearly articulate status and present to both customers and program leadership. Candidate
• shall have the ability to develop and present management level briefings.
• Demonstrate potential and willingness to learn and adapt to rapid changes in technology.
• Open to receiving mentoring from senior developers.

Preferred Qualifications

• ServiceNow Certified Application Developer
• Experience or familiarity with Agile development and testing methodology
• Exposure to ServiceNow applications like Telecommunication Management System (TSM), Telecommunications Network Inventory (TNI), Order Management Telecommunications (OMT) modules, etc.
• Experience with JIRA, Git and Confluence.
• Understanding of ITIL foundation or ITIL certified.
• AWS cloud and ServiceNow certifications.
• Bachelor’s degree in a technical field such as System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline
• Experience working with large software systems including hardware integration and test.
• Experience working with multi-disciplinary technical development teams.
• Experience using SAFe as the agile development methodology.
• Experience moving from a legacy application to a new application
• Experience applying test automation, test-driven development, continuous integration, and continuous deployment to achieve built-in quality by the team.
• Experience using Kanban to improve flow on support teams.
• Experience with DevOps/DevSecOps and CI/CD implementation.

Equal Opportunity Employer

Federal Staffing Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.