Software Developer (ServiceNow - onsite)

ECS Corporate Services; Norman (OK); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Everforth ECS seeks a Software Developer to work on the ServiceNow platform, onsite at the USPS MTSC in Norman, OK. Hybrid work is allowed, with 4 days onsite and 1 day remote per week.

The role requires a Public Trust background, US Citizenship or Green Card, and experience in ServiceNow development and IT security considerations in a government context.

Qualifications

• Bachelor's degree in CS, info systems, or related field.
• 3+ years in Software Development, IT admin, or related technical field.
• Experience in Agile with Azure DevOps.
• Hands-on ServiceNow development including workflows, scripts, portals, and integrations.
• Strong JavaScript, and working knowledge of SQL, HTML, CSS.

Responsibilities

• Maintain health, performance, and reliability of the ServiceNow platform for USPS customer.
• Configure and customize ServiceNow apps, workflows, forms, business rules, reporting.
• Manage user roles, permissions, and access control.
• Provide technical support and issue resolution with minimal IT disruption.
• Monitor logs and performance; address potential issues.
• Coordinate feature upgrades and platform enhancements; align with release schedules.
• Document configurations and processes; ensure compliance.
• Stay updated with ServiceNow best practices and federal IT standards.
• Provide technical leadership in design, integration, optimization.

Skills

ServiceNow development

Agile methodologies

JavaScript

SQL

HTML/CSS

Automation workflows

Documentation

IT security awareness

Interpersonal communication

Troubleshooting

Education

Bachelor's degree in computer science / information systems

Tools

Azure DevOps

ServiceNow platform

Job description

Everforth ECS is seeking a Software Developer to work in the ServiceNow platform, onsite at the US Postal Service's Maintenance and Technical Support Service Center (MTSC) in Norman, OK. This position can be authorized for a hybrid work schedule. This entails 4-days per week working onsite at the Postal MTCS in Norman, OK and one day per week work from home (WFH).

Please Note: This position is contingent upon additional funding and requires a Public Trust background investigation. This entails an in-depth background check & either US Citizenship or Permanent Resident (Green Card) status.

Responsibilities

• Maintain the health, performance, and reliability of the ServiceNow platform for our USPS customer.
• Configure and customize ServiceNow applications, including workflows, forms, business rules, and reporting capabilities to meet operational requirements.
• Manage user roles, permissions, and access control in alignment with security policies and organizational standards.
• Provide technical support and issue resolution, ensuring minimal disruption to IT services.
• Monitor system logs and performance, proactively identifying and addressing potential issues.
• Coordinate and implement new features, upgrades, and platform enhancements in line with release schedules.
• Maintain thorough documentation of configurations, processes, and procedures for compliance and knowledge sharing.
• Stay up to date with ServiceNow best practices, emerging features, and relevant federal IT standards.
• Offer technical leadership in platform design, integration, and optimization efforts.
• Conduct evaluations of new tools or system changes to assess compatibility, performance, and long-term suitability.

Qualifications

• Must be able to obtain Public Trust Clearance.
• Bachelor's degree in computer science, information systems, or a related discipline.
• At least 3 years of experience in Software Development, System Administration, or a related technical field.
• Experience working in an Agile environment with tools such as Microsoft Azure DevOps.
• Strong organizational and analytical skills; ability to manage multiple tasks and priorities in a dynamic environment.
• Hands‑on software development experience creating custom workflows, scripts, portals, and system integrations (preferably with the ServiceNow platform).
• Proficient in JavaScript, with working knowledge of SQL, HTML, and CSS.
• Ability to implement and maintain automated processes and workflows.
• Excellent interpersonal skills and the ability to communicate effectively with both technical and non-technical personnel.
• Experience providing user training and technical documentation.
• Skilled in problem‑solving and root cause analysis.
• Familiarity with IT security policies, firewalls, and cybersecurity principles in a government context.

Note: To be considered candidates must be able to obtain a USPS Public Trust background clearance. This requires US Citizenship or Permanent Resident Status (Green Card), and the ability to pass an in-depth background check.