IT Service & Lab Support Engineer – San Diego

Iambic Therapeutics, Inc; San Diego (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Company paid healthcare

401K matching

Uncapped vacation

Onsite gym and dining

Job summary

Iambic Therapeutics, Inc. in San Diego seeks an IT Support Specialist to ensure reliable IT services for our science-focused operations.

The role combines hands-on troubleshooting, user support, and management of lab equipment and resources, with collaboration across teams to meet evolving client and stakeholder needs. Based at our San Diego headquarters, you will handle tickets, onboarding/offboarding, system updates, and documentation, while upholding SLAs and KPIs.

Qualifications

• Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent work experience. 2-5 years of experience in IT help desk support and/or system administration.
• Experience with IT service management frameworks (such as ITIL) and familiarity with best practices in incident, problem, change, and service level management of 3rd party vendors.
• Experience assisting with IT Operations projects relating to the deployment of new technology, process improvement, and Information Security
• Working knowledge of Windows, macOS, Linux, and mobile systems. Experience with basic networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and wireless networks.
• Proficient in troubleshooting and resolving hardware and software issues on desktops, laptops, printers, and other end-user devices.
• Familiarity with ticketing systems (Jira, Zendesk) and remote desktop support tools.
• Strong communication skills, with the ability to explain technical issues to non-technical users in a clear and concise manner.
• Ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced environment.

Responsibilities

• Act as the first point of contact for clients and stakeholders.
• Provide technical support for hardware, software, and network issues to end-users; escalate when needed.
• Manage and prioritize IT tickets to meet SLAs and KPIs.
• Support on-boarding/off-boarding of employees, interns, and consultants.
• Create and maintain documentation and user guides.
• Perform regular updates and maintenance on end-user devices.
• Install, configure, and maintain lab software and hardware.
• Analyze service delivery processes and suggest improvements to enhance efficiency and continuity.
• Coordinate IT changes with the team and communicate schedules.

Skills

IT support

Operating systems

Networking basics

Incident management

Documentation & training

Communication skills

Time management

Education

Bachelor's degree in IT or related field

Tools

Jira

Zendesk

Remote Desktop

Microsoft Intune

VMware Workspace ONE

Job description

Iambic Therapeutics, Inc. in San Diego seeks an IT Support Specialist to ensure reliable IT services for our science-focused operations.

The role combines hands-on troubleshooting, user support, and management of lab equipment and resources, with collaboration across teams to meet evolving client and stakeholder needs. Based at our San Diego headquarters, you will handle tickets, onboarding/offboarding, system updates, and documentation, while upholding SLAs and KPIs.