IT Support & Lab Systems Engineer

Iambic; San Diego (CA); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Onsite gym

Dining facilities

Healthcare

Job summary

Iambic Therapeutics in San Diego is seeking an IT Support Specialist to ensure reliable IT services for a fast‑moving science and technology team. You will troubleshoot hardware, software, and network issues, support end users, and manage lab equipment and resources.

Based at our San Diego headquarters, you will help maintain IT service processes, onboard and offboard staff, apply updates and patches, and create user guides.

Qualifications

• Bachelor’s degree or equivalent work experience in IT, CS or related field.
• 2–5 years IT help desk support and/or system administration.
• Experience with ITIL and vendor management/best practices.
• Working knowledge of Windows, macOS, Linux, and networking fundamentals.
• Experience with Jira and Zendesk for ticketing and support.

Responsibilities

• Act as the first point of contact for clients and stakeholders, providing updates and addressing issues.
• Provide technical support and troubleshooting for hardware, software, and network issues; escalate when needed.
• Manage and prioritize IT help desk tickets to meet SLAs and KPIs.
• Support onboarding/offboarding of employees, interns, and contractors.
• Create and maintain documentation, FAQs, and user guides for end users.
• Perform regular updates, patches, and maintenance on end‑user devices.
• Install, configure, and maintain lab software and hardware.
• Analyze service delivery processes and suggest improvements to enhance efficiency and continuity.
• Coordinate IT changes with the team; ensure smooth communication and execution.

Skills

IT support

Help desk

Customer service

ITIL

Networking basics

Windows

macOS

Linux

Jira

Zendesk

Remote support

Documentation

Education

Bachelor’s degree or equivalent experience

Tools

Jira

Zendesk

Intune

Workspace ONE

VPNs

Job description

Iambic Therapeutics in San Diego is seeking an IT Support Specialist to ensure reliable IT services for a fast‑moving science and technology team. You will troubleshoot hardware, software, and network issues, support end users, and manage lab equipment and resources.

Based at our San Diego headquarters, you will help maintain IT service processes, onboard and offboard staff, apply updates and patches, and create user guides.